Catherine Hackney

Catherine is a reliable online community consultant specializing in association member communities. Catherine started Confident Communities Consulting in 2017 and is a certified partner of Higher Logic. She previously worked in the membership department of Medical Group Management Association and has lived in Colorado her whole life. Catherine's work consistently demonstrates value to members through the connections and knowledge sharing that are found in successful communities.

Todd Nilson

As the Founder of Clocktower Advisors and Co-founder of TalentLed, Todd Nilson helps global organizations prioritize business value and accountability in their community investments. His 25-year career began in tech talent acquisition before pivoting in 2013 to specialize in community architecture and digital strategy. This trajectory allows Todd to treat communities as essential governance systems rather than just engagement channels. Based in Wisconsin and serving enterprise brands and nonprofits worldwide, he focuses on reducing risk and professionalizing programs. Todd ensures community becomes a stable, measurable asset by establishing clear decision-making structures and strategic alignment that restores executive confidence.

Serena Snoad

Serena helps purpose-driven organisations to build ethical and effective online communities, where safety and support go hand in hand.

With 17 years of experience, Serena has a deep knowledge of online community building, moderation, and online safety.

In 2021, Serena founded Good Community, offering training, strategic and tactical advice, insight on recruitment and development, and speaking and writing services.

Lauren Turner

Lauren Turner is a seasoned marketing executive with over 20 years of experience leading customer engagement, advocacy, and community-building initiatives for enterprise SaaS and technology companies. She has built and scaled award-winning customer communities at organizations like UserTesting, Qlik, Alyce, and Nuance, driving significant improvements in retention, loyalty, and customer-led growth.
Lauren is a regular speaker at industry events and a guest lecturer at Harvard on topics such as data storytelling and AI for marketing. She holds an MBA from Babson College and a BA in Economics and Political Science from Wesleyan University. Passionate about innovation, Lauren also develops AI-driven marketing solutions and performs with Sick Puppies Improv Comedy in Delray Beach, Florida. Her expertise in cultivating strong customer relationships and scalable programs is a valuable asset to the Community Consultants Collective.

Jeffrey Roe

Jeffrey Roe is the Founder & CEO of Fiestalegre Community Consulting, an independent firm specializing in community management strategy, social media engagement, experience design, and podcast growth for brands, organizations, and creators. He's also the host of Beats, Rhymes y Comunidad, a podcast exploring the intersection of community management and culture.


With 15 years of experience supporting industry leaders like SiriusXM, Facebook, Meta Quest, Best Buy, Red Table Talk and more, Fiestalegre (a mashup of the Spanish words for ‘Happy Party’) blends strategy with soul, honoring culture as a cornerstone of community. Fiestalegre's mission is to build meaningful, measurable, and culturally rooted relationships with the communities they serve.

Seth Resler

Seth Resler helps content creators, media professionals, and conference producers build real communities—not just attract eyeballs. With more than 30 years of experience in broadcasting, podcasting, event production, and digital strategy, he has seen how the race to produce more content often leads to burnout and diminishing returns. There’s a better way, and it starts with connection.

He teaches a repeatable blueprint that combines in-person events with digital tools to build sustainable communities. For those ready to stop chasing attention and start building something meaningful, he helps show the path forward.

Will Allen

Will Allen is a mission-driven community strategist who helps CEOs, solopreneurs, and association leaders save time by building online communities that are easy to join, intuitive to navigate, and rich in engagement. With over five years in the nonprofit sector, he creates purpose-driven spaces that foster connection and impact—always leading with intention and strategic focus.

Mathijs Vleeming

Mathijs Vleeming is an innovative MarCom professional with a 25-year background in the international association (meetings) industry (aka "The professional community building industry"). As a Community Strategy Consultant, he has a passion for unlocking the full potential of communities with a purpose."

Matt Jensen

Matt Jensen, over 15 years of digital community engagement experience. Specialized in community-building, digital workplace platforms, and marketing strategy.

Heather Angel

Heather Angel is not just a Community Strategist; she's your guide to building thriving online spaces that are both accessible and fun. Starting out as a Systems Strategist, Heather's deep love for tech and automation naturally evolved into her passion for community building. She loves simplifying complex systems and making the process of creating vibrant, engaging communities not just effective, but enjoyable. Whether you're a solopreneur, a coach, or a small business owner, Heather's mission is to empower you to grow communities that foster meaningful connections, without the overwhelm.

Heather's approach combines strategy, automation, and technology in a way that breaks down barriers and makes community building approachable. Her purpose is simple: help people create spaces that thrive, where connections are genuine, and where growth is natural.

Adam Krisko

Adam focuses on customer communication to improve marketing strategies and enhance user experience. His work in product development, informed by consumer insights, aims to increase brand loyalty and customer satisfaction. His agency combines market innovation with user-centric design, building strong user ties for brands he works with, and positioning 3rd Wall Digital as a leader in effective marketing solutions.